Contact

• What services do you offer?
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  We offer a wide range of design services to meet the diverse needs of our clients. Our services include Branding, Strategy, User Experience, Visual Design, Motion Design and Interaction Design. For more details on our design service offering, visit our About page.
  
  Please note that our services are tailored to suit the unique needs of every project, and we are always open to discussing custom design solutions beyond our listed offerings. We don’t walk around with hammer seeing every problem as a nail.

• How much do your design services cost?
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  Our design services are tailored to the specific needs and requirements of each project, so the cost can vary depending on factors such as the scope of work, complexity, resources and timeline. We offer competitive and transparent pricing based on a project-by-project basis.
  
  To get an accurate quote for your project, we encourage you to reach out to us with detailed information about your requirements. We'll carefully evaluate your project and provide you with a personalized cost estimate.
  
  We value transparency and strive to provide our clients with fair pricing that aligns with the value and quality of our design services. Rest assured, we aim to work within your budget whilst delivering exceptional design solutions that meet and exceed your expectations.

• What does your design process look like?
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  At Format–3, we follow a well-defined, yet flexible design process that ensures a smooth and successful project from start to finish. For more details on our design process, we invite you to visit our Method page. It provides a comprehensive overview of how we approach our various design projects.

• How long does a typical project take to complete?
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  The duration of a typical design project can vary depending on factors such as the complexity, number of deliverables, and the frequency of feedback and approvals. Whilst it's challenging to provide an exact timeframe without knowing the specifics of your project, we have a reputation of working efficiently and delivering high-quality results within expected timeframes.
  
  During the initial stages of the project, we will work closely with you to establish a realistic timeline that considers your unique requirements and deadlines. The timeline outlines key milestones, such as concept development, design execution, review cycles and final delivery.
  
  We understand the importance of a timely delivery, and our team is committed to maintaining open communication with you throughout the project to ensure progress is being made within the agreed-upon timeframe.
  
  For an accurate estimation of the timeline for your specific project, we recommend contacting us with detailed information and requirements.

• Do you offer revisions throughout the project lifecycle?
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  Yes! We value client satisfaction and believe in effective collaboration throughout the project lifecycle. We offer revisions and incorporate your feedback at different stages of the design process to ensure that the final deliverable meets your expectations. We typically allow for a certain number of revision rounds as part of our design process.
  
  The number of revisions may vary depending on the project scope and agreed-upon terms. However, we maintain open and transparent communication, and if you require additional revisions beyond the initial rounds, we are always happy to discuss them and accommodate based on your project's needs.
  
  Our goal is to deliver designs that align with your vision, and we welcome your input throughout the project.

• How involved will I be in the design process?
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  We believe in fostering a collaborative partnership with our clients throughout the design process. Your involvement is crucial, as your insights, feedback, and vision are valuable in shaping the final design outcome.
  
  We value your expertise and understanding of your business or project goals. To ensure that the design accurately reflects your vision and brand identity, we actively involve you in key stages of the design process. These stages may include initial consultations, concept presentations, design reviews and feedback cycles.
  
  During these stages we encourage you to provide input, share your ideas, and provide feedback on the design concepts and iterations. Your involvement enables us to iteratively refine and tailor the design to align with your preferences and objectives.

• Can you help with print and production work?
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  Yes, we can definitely assist you with print and production work. By partnering with the industry’s top production houses, we have expertise in managing the print production process and ensuring that the results meets our highest standards. Our team is experienced in preparing design files for various print formats, such as business cards, books, posters, signage and more. We are also very partial to the finer details like embossing, letterpress, foiling, thermography and fluted die stamping.
  
  By leveraging our expertise in print, we aim to deliver end-to-end design services that encompass both the conceptualization and physical realization of your designs.

• What sets your agency apart from others?
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  At Format–3, we deeply integrate within your organization. We believe in building collaborative partnerships. We take the time to understand your business, goals, objectives, and your target audience, enabling us to create design solutions that align with your brand and resonate with your stakeholders.
  
  Our design team consists of industry leading professionals who bring a wealth of experience and expertise to every project. We are passionate about delivering breathtaking design solutions that rival those of leading global innovation studios.
  
  We are dedicated to providing flexible and cost-effective solutions without compromising on quality. By working closely with you, we tailor our services and offerings to align within your budget, ensuring that you receive the best value for your investment.
  
  Our clients are at the forefront of everything we do. We prioritize open communication, active collaboration, and transparent feedback processes. We go above and beyond to ensure that your expecations are not just met, but exceeded.
  
  We are driven by an ambition to set new standards of excellence in design and to provide a truly exceptional experience for our clients.

• How do we get started on a project?
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  To get started on a project with us, simply reach out to us on our Contact page.
  
  Once we receive your enquiry, our team will promptly respond to discuss your project in more detail. We'll schedule an initial consultation to gain a comprehensive understanding of your business, design needs, objectives, and project requirements. During this conversation, we will gather important information that will help us provide you with an accurate project proposal. This is where we start to envision your dream.
  
  In order to ensure a smooth and successful project kickoff, it would be beneficial to have the following information ready:
  

  1. Project Overview: Provide a brief description of your project, including the goals, scope, and desired outcomes.
  2. Timeline: Let us know if you have any specific deadlines or time constraints for the project.
  3. Budget: It's helpful for us to have an idea of your budget range to tailor our services accordingly and provide suitable solutions.
  4. Design Assets and Specifications: If you have any existing design assets, branding guidelines, or specific design specifications, please share them with us during the initial consultations.

  Once we have a clear understanding of your project requirements, we will develop a detailed proposal that outlines the scope of work, timeline, deliverables and cost estimate.
  
  If you’re happy with our proposal, we then proceed with a formal agreement and kick off the project. Easy as that really.
  
  We look forward to partnering with you and making magic together!