Overview
We partnered with Machine Two to define and design AppGPT, a next-generation AI-powered integration platform (iPaaS). Our role spanned product strategy, UX, and positioning; turning a complex technical vision into a clear, scalable, language-first automation platform.
Duration
2 Mths.
Discovery & Product Definition
2 Mths.
Design Execution
Accomplished
Brand
Complete Book & Assets
Product
Phase 1 Designed
From Client
Format-3 helped us turn complexity into clarity.They didn’t just design screens, they challenged our assumptions, refined our thinking, and helped us articulate what AppGPT truly needed to become. Their ability to combine product strategy, UX, and brand thinking gave us the confidence to move forward at scale.
Manjit Gahir
CEO

Phase One
Product Discovery
Before defining what AppGPT should become, we needed to understand what it truly was.
Through in-house workshops and deep stakeholder conversations with leadership and engineering, we unpacked the ambition behind the platform, the technical realities shaping it, and the friction points limiting its potential.
We mapped the ecosystem, audited workflows, examined competitive platforms, and surfaced hidden assumptions that were quietly influencing product direction.
This phase wasn’t about adding features.
It was about exposing clarity, understanding where complexity was necessary, and where it was self-imposed.
By the end of discovery, we had a grounded view of the system, the market it would enter, and the strategic space it could credibly own.



Phase Two
Strategic Framing
Together with Machine Two, we refined the value proposition, clarified the target audience, and narrowed the MVP to what would truly differentiate the product in a crowded AI landscape.
Strategic framing aligned product ambition with market reality, giving AppGPT a clear point of view, not just a feature set.
This is where the product stopped being an internal system and started becoming a scalable opportunity.


Phase Three
Experience & Concept Development
Strongly ocused on shaping how AppGPT should think, respond, and guide users through complexity, we audited the existing product journey, analysed competitive interaction models, and pressure-tested assumptions through structured “warboard” sessions, identifying where traditional automation patterns were limiting clarity and speed.
From there, we moved into macro concepting, defining the core behavioural model of the platform. Instead of designing screens, we designed decision flows. Instead of building dashboards first, we designed conversation logic.
We developed structured concepts and mapped conversational journeys that allowed natural language to become a functional interface — not a superficial AI layer.
THE KEY WAS
MACRO-CONCEPTING




Phase Four
Brand Identity & Expression
With product logic and interaction architecture defined, we shaped how AppGPT should show up in the world.
The goal was not to “design a logo,” but to build a coherent identity system that reflected intelligence, modularity, and control within complexity.
We developed the AppGPT masterbrand by creating the Tera symbol — enclosed within a structured hexagon — with the AppGPT wordmark. The Tera sign became a central visual connector across all expressions, reinforcing the idea of connected systems and guided orchestration.



Phase Five
Product & Interface System
We moved to develop the visual language, refine brand elements within the interface, and built a scalable component architecture designed for complex automation environments. The focus was clarity under pressure — ensuring workflows, dashboards, and system states remained understandable even as operational complexity increased.
Onboarding flows were designed to reduce friction while preserving enterprise control, guiding users from initial setup to advanced configuration without overwhelming them




Phase Six
Motion & Interaction Intelligence
In this phase, we designed the behavioral layer of the product, defining how the system communicates state, progress, and intelligence. Motion was used to signal transitions, confirm actions, surface errors, and reinforce conversational flow.
Micro-interactions were crafted to reduce uncertainty, especially within multi-step automation processes. Instead of decorative animation, motion became functional feedback, helping users understand what the system is doing, why it’s doing it, and what happens next.


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